PracticalInformation
All practical information about insurance coverage, registration, waiting times and more.
Insurance & Costs
Below you will find all information about the reimbursement of your treatment at Nedanza. We recommend reviewing your policy terms before starting at Nedanza.
From January 1, 2026
Contracted insurers
If you are insured with one of these contracted insurers in 2026, you will not receive an invoice from Nedanza for the care provided.
Hoe werkt het?
We submit your appointments directly to your insurer. The insurer reimburses the care directly to us. Because we are a contracted provider, there is usually no personal contribution for the care provided. However, the insurer will charge you the mandatory deductible (eigen risico).
Non-contracted insurers
If you start your treatment and you are insured with one of the insurers we do not have a contract with, you may need to request approval from your insurer before starting treatment. It is your own responsibility to verify this. We therefore advise you to carefully read your policy terms.
Achmea
CZ
VGZ
ONVZ
See below for details about the reimbursement of your treatment per insurance group.
Achmea, CZ & ONVZ
You will receive an invoice for the care we have provided. You must submit this invoice to your insurer for reimbursement. Your insurer will deduct an amount for the deductible and/or personal contribution. When submitting a declaration form, the withheld personal contribution may be eligible for a courtesy waiver. The deductible is at your own expense.
VGZ
We can submit the invoices for your treatment directly to VGZ. VGZ deducts any personal contribution from the reimbursement and pays the remaining amount directly to us. We provide a courtesy waiver for the personal contribution. VGZ may send you an invoice for the deductible you owe.
Self-pay & NZA rates
If you wish to pay for care out of pocket, or your care is only partially reimbursed, you can consult the website of the Dutch Healthcare Authority (NZA). Using their rate finder, you can look up the nationally established rate for each care service.
View the NZA Rate FinderAdditional information
Please note: no rights can be derived from this information. You are at all times responsible for verifying with your insurer which terms and conditions apply to you.
Waiting Times
Below you will find the current waiting times per location.
Rotterdam
Intake
Intake: 6-8 weeks
Behandeling
First session after intake: 4-6 weeks
Delft
Intake
Intake: 10-12 weeks
Behandeling
First session after intake: 10-12 weeks
Register
You can register by phone or online for an intake at Nedanza.
How to register?
For insured care: register with a referral letter (upload in the form)
For self-pay care: register using the form without a referral letter
Your details will be entered into our secure patient file. After receiving your information, we will contact you.
By registering, the general terms and conditions apply. You can download them below.
Download General Terms & ConditionsQuality Standards
We attach great importance to quality and transparency. Below you can download our quality standards and HKZ certificate.
Nedanza Quality Standards 2025-2026 Format 4.0
HKZ Management System Certificate
Complaints Procedure
Are you dissatisfied with something, or do you have a complaint about our care? We would be happy to talk with you and look for a solution. If you cannot or do not wish to discuss the complaint with us, or if you would like independent support, you can contact Klachtenportaal Zorg. Klachtenportaal Zorg is an external organization we are affiliated with to help resolve dissatisfaction and complaints about our care.
The goal remains to resolve dissatisfaction and complaints.
How does the complaints procedure work?
Beoordeling
Once you have submitted your complaint or dissatisfaction, Klachtenportaal Zorg will assess whether it meets the requirements for processing and which procedure applies. If information is missing or unclear, they will contact you to complete it and ensure the complaints procedure is properly initiated.
Advies
Would you like advice on how to deal with a situation you are dissatisfied about? You can also contact Klachtenportaal Zorg for this. You will not yet start a procedure.
Submit a complaint
Submit your complaint using the complaints form on the Klachtenportaal Zorg website. You can also send an email to info@klachtenportaalzorg.nl. Not sure which complaints procedure applies to you? Klachtenportaal Zorg can help you with that too.