Are you dissatisfied with something, or do you have a complaint about our care? We would be happy to talk with you and look for a solution. If you cannot or do not wish to discuss the complaint with us, or if you would like independent support, you can contact Klachtenportaal Zorg. Klachtenportaal Zorg is an external organization we are affiliated with to help resolve dissatisfaction and complaints about our care.
The goal remains to resolve dissatisfaction and complaints.
Once you have submitted your complaint or dissatisfaction, Klachtenportaal Zorg will assess whether it meets the requirements for processing and which procedure applies. If information is missing or unclear, they will contact you to complete it and ensure the complaints procedure is properly initiated.
Would you like advice on how to deal with a situation you are dissatisfied about? You can also contact Klachtenportaal Zorg for this. You will not yet start a procedure.
Submit your complaint using the complaints form on the Klachtenportaal Zorg website. You can also send an email to info@klachtenportaalzorg.nl. Not sure which complaints procedure applies to you? Klachtenportaal Zorg can help you with that too.